how to handle rude cashiers

No store manager wants to his employees offending customers and he/she not knowing about it. Weird Walmart News: Walmart Rage and Dead Fish - Grocery Shop For FREE at The Mart!! How to handle conflict. I then said, well, how about this..is this real? There is no easy way to figure out who they DM is for your district except to ask at the store level for his or her phone number. For every 1 rude cashier there are 1 billion rude customers. Join Yahoo Answers and get 100 points today. 00. The cashier never said a word to us. Strategize Your Menu. Tbh I don't know why they make a fuss about little stuff. She was EXTREMELY loud and rude ad several people were starting to notice. Yes, the cashier was very rude. As it was stated, you are being paid to be there. (I took out a picture of myself at my Air Force graduation). They are being paid to be helpful and courteous and you aren’t but face facts, if you are rude, you are probably going to get rudeness in return. I could not believe what I saw. What's something you do before and after midnight? Don't repeat the same scripted lines to every single customer. Tell them exactly what happened and who was involved. Is it ignorant for employee to not contribute to monetary gift for lower-level co-worker she ignores when he says “good morning”? anyway she was acting no less rude - because she was doing and saying all this intentionally. But her outburst was uncalled for. We will not return to Lexington walmart again. Some people are just rude. the manager called me to tell me that he was sorry for the problem. Often, people feel powerless, for the most part, in their everyday lives. the best way to handle things like this is to be prepared for it. Walmart’s customer service number is 800-WALMART or you can email them here. Good luck. Every time I go in the she hararrasses me. The fact that you take the extra time to complain and get the cashier in trouble just proves what a horrible excuse for a person you really are. My husband was humiliated. Would you have been friends with him after all he did? I instead asked if an old military id , (I served in the Air Force and kept the id because it has my blood type and religious affiliation), would work and he said he needed to ask a manager. That cashier that thinks price matches come directly out of their paycheck. Some people are simply ill-mannered and ill-tempered. They are being paid to be helpful and courteous and you aren’t but face facts, if you are rude, you are probably going to get rudeness in return. Are you an ill-mannered customer? It’s happened to all of us. You should have reported her behavior to the manager on the spot, instead of allowing her to take someone else ahead of you. We know what you WANT to do. It is the manager's job to handle this. While it helps to have tact when upselling to guests in person, there’s no reason to make your menu options subtle. I’ve worked at a Wal-Mart, so I can say that. A Magical Guilt Trip. Usually there is a CSM floating around that can solve most issues and most of them want to hear if an associate was rude to you. Okay, there’s already a lot of good answers here, and some not too good. Make sure you know what you are doing before you get in line. Her lack of communication and her body language dumping those groceries said it all! I had been giving a warning for speeding and realized I had left it in the car with my warning. #5: Offer Support . via Flickr – Mike Mozart. If this cashier can't grow a thicker skin and learn to be a bit more pleasant she will be out of a job. Cosmopolitan.com spoke to 11 people who have worked, or … Ill walk up to the register and their face become irritated or disinterested. Make guests aware of all the upsell options available by writing it directly on the menu, and train your staff to call these out in conversation. Rude cashiers in Walmart, Hwy 12 Starkville, MS. Why I avoid this store at all cost. Her behavior was completely unacceptable. Many times I have had readers contact me with stories about something that happened and I have felt obligated to step in and try to get it resolved. I wanted to talk to a manager. She killed our transaction and started dumping the groceries out in the buggy like sacks of garbage. Stay calm and explain to the customer what the store policies are; never raise your voice or get angry. If you have had a bad experience with a Walmart Associate, please leave a comment telling what happened and how you handled it. I know, nothing justifies a rude cashier. How do you think about the answers? You need to report her to the mgr, the regional mgr and the corporate office/owner, too many people out of work to keep a rude woman employed. Customers aren’t. I was just getting back in town, (Urbandale, Iowa), from a nice trip to Colorado on a visit to my brother. I went to check out and the young guy in line asked for my id. The same thing happened to me. I have heard so many horror stories from the other side, stories of awful couponers, that it makes sense that they would not want to deal with us. She must be a miserable b**** to waste the consumers time and give the business she is working for such a negative image. Take a deep breath. Are female cashiers rude to you guys too? Support comes in a variety of shapes and sizes. Why would my BF not want to meet parents even though he wants to marry next year? Remember that living well is the best revenge. Fortunately, because of this blog I have become an expert in dealing with rude cashiers. In many retail stores, cashier responsibilities include bagging items … In my 40 plus years of retail I never once took out a mood on a customer or a co worker. Had a bad experience with Walmart cashier today. If you have burned every bridge at your Walmart and don’t want to talk to them, call the next closest Walmart. The manager,(a short, heavyset young female), came over and decided to inspect my id ad read it. Then we also have to make sure that the coupon is valid (and many try to pay with ones that aren’t) and if it’s not and we put it through we get in troubleso yeah if you come with a bunch of price matches and coupons the cashier is going to be annoyed and less friendly BECAUSE OF YOU. Obviously her rudeness had nothing to do with you and a lot to do with her. I was being paid to be helpful. And for the record, price checks and coupons do bring huge negative to us cashiers. I have had several instances where problems with a cashier were solved by a CSM, sometimes they will even move me over to an empty cash lane if I have a big order and check me out themselves and deal with the cashier after I leave. no excuse for that. I was afraid when this incident occurred. I’ve never had a situation that wasn’t resolved as long as I followed the steps. What is local is up to each store and 30 miles seems like a pretty good distance. Rude employees have a multiplier effect when it comes to how much their actions hurt their workplace. Go to the Walmart website, find your store and call the store manager during normal business hours. That should do it. If they have a rude associate, they want to be able to deal with it as quickly as possible. That is not a thing to wish on anyone in this economy. If a customer accused you of bad customer service, what would you do? In fact it should be illegal for people like you to shop anywhere. When I dealt with the public always treated the customers the way I would want to treated. The way to deal with a rude cashier is to speak to management about her behavior. Tell yourself that grouch could be your Grandma, and you wouldn’t want anyone to treat your Granny rudely no matter how rude she is/ was. #21 Mar 11, 2014. My guess is that this is not the first time she had an outburst and believe it or not, managers are not dumb and they do notice bad behavior by cashiers. Required fields are marked *. I no longer work for Walmart but I had some of the most awesome customers anyone could ask for. Typically, it takes a month for the executor to get approval from the probate court to handle the assets. Never saying a word to us. I know I was not alone in this because all my colleagues said the same thing. the cashier was rude, and got mad when i put money on the counter, she said in a command tone: 'grab your money from the counter'. One other thing that should be talked about is if you have an amazing experience with a Walmart cashier, follow the same steps above to let people know. A customer can say pretty much anything to us cashiers and we have to take it so it shouldn’t be so hard for you to let it go if a cashier is a tiny bit “rude” to you. So I just started working as a cashier at a local supermarket and its my first job. Ironically, it was Veteran’s Day the next day and I came back to the store and asked for the GM. If you are nice and courteous, most of us are nice and courteous as well! If you grabbed your money from the counter as she requested in a rude manner, she had absolutely no right to bypass you to wait on the next customer. Remember this job puts food on your table, keeps the lights on and the roof over your head. He only had 4 or 5 items and I was bagging for him. Although it was not your fault, they are probably taking it out on you. It’s never taken me more than a few hours to get a response. Then call that branch of the store and tell the manager and situation from outside the store. I guess you will just have to do job calmly and professionally. I felt like that was her way of saying you don’t have money to pay so get the hell out! We are monitored for our average scans per hour, and people with tons of coupons reduces our scans per hour which gets us in trouble. I don't really care - at the end of the day even if there are no customers cashiers still get paid by the corporation. HOWEVER, remember that store associates have NO control over coupon/ad matching policies, pricing, stocking, or many other things. We buy lunch at Ihop before doing a little shopping at the Wal*Mart across the parking lot. I know that feeling but I also know it’s counter-productive. But customers get crazy sometimes. That cashier that has spent far too long on their feet and just can’t deal with another customer. I mumbled to myself as I walked away with wow and nice…Unfortunately I did not take her name. We had a balance of around 40. Here are some ways that your employees can meaningfully listen to rude customers: We proceeded to leave. Sure I might have miss figured my available balance. I was so mad and the people around me were in disbelief. We can’t call their immediate supervisor. Is it rude for a homeless person to point out that is Christmas when they're begging for money? Category: Retail Stories, Stupid Customers Tags: retail lists, stupid customers Leave a Comment. is it really considered rude to put money on a counter? If you don’t want to use our service any more, please cancel your account. That cashier that thinks that using a coupon means you are stealing from the company. You … We had to come to Lexington Tennessee Walmart because our branch bank had closed in Huntingdon Tennessee a year ago. when people have been walking around shopping especially with kids they get stressed out and have to take it out on someone/thing. Maralee McKee is dedicated to helping you become the person you most want to be and to live a confident, kind, and generous life. You do your job and ignore the rudeness. If you don’t see the name, ask for it. I’m really tired of going in there and she watches what I’m buying and what I’m checking out with! You are in line, minding your own business, ready to check out and BAM! Trust me, if you spend any amount of time at a Walmart, you want the good cashiers rewarded so they stick around and the bad cashiers weeded out. Probably so that you can see the individual bills more easily. I did that several times when I went shopping in Harvey's supermarket. people are **** and we all know that. I used to be a Walmart cashier and I have worked with many rude cashiers that didn’t wanna take the time to help people. Make sure the receipt has a cashier name and it’s the same. Be friendly. You think your cashier is being rude to you this moment, but try to imagine what she deals with. No content on this site may be copied and reused in any form or fashion without express written permission. Say a prayer for her, make your complaint and move on. But I could not! Regards. She was quite rude to reprimand you for doing it, and if you were really annoyed then speak to the manager, but personally, I would just let it go. Smile. 5 Ways to Deal With Rude Walmart Cashiers. How rude? car wash guy cursing at me am I being over sensitive about this. It's just common sense remind yourself that you're at work before you take out your bad day on customers because there will be someone who will not tolerate it and instead of being rude in return they will simply call the boss to let them handle your attitude. Your email address will not be published. “Why are customers so rude” is top (and according to search tool SEMrush, around 260 people search for this term every month.) Is it true that coupon circulars to price match are only accepted in a 30 mile radius ?told to me by customer service from a store about 40 miles farther. These range from old-fashioned bill switching trying to confuse cashiers into giving too much change to attempts to return merchandise after it has been well used or broken. And while no one should have to deal with rudeness on either side of the register, you know what you’ll be up against when you take the job. She needs to be fired. Do associates gather after you leave a store to release their pent-up frustrations about your inappropriate behavior? In work, why do older women give me (me as a female aged then 20 and now 22) dirty looks and don't say thank you if I hold a door for them? When you have a nosy question thrown at you, look surprised and say that you have been wondering the exact same thing. Remember to be concise and precise and know the name of your cashier. After I walked away, she was more than polite to the man behind me and I took notice right away. I usually give people the benefit of doubt. Lately, however, we have been having some problems with one of the cashiers there. If the customer continues to give your trouble, ask a manager to help you with the situation. This makes it essential that the candidate understands how to complete all their job duties with ease. Top 5 Moments Rude Customers GOT OWNED!Subscribe for more DAILY VIDEOS!twitter.com/pfreakouts After searching my purse, I realized it was not there. When a customer did this to me, I set their change on the counter instead of handing it to them. So, I went to Target, (was not asked for id), and upon returning to that Walmart many times, never encountered that “lovely” female manager again. Just drop the gloves and give that cashier a piece of your mind! No matter what is goin on in her life she has no right to take it out on other customers. I have never heard from any customers complaining that I am too slow before. Request the manager rude? So I told my husband I am tired let the cashier do the bagging today. 1. If I did not report her to the manager, I would surely not return to that place of business until she was removed from that job. I told her that the cashiers behavior was disrespectful. I'd cut her a break and just forget about it. A different perspective: Imagine what a bad day/week/year that cashier must have been having to behave so badly. Get to the check out. every single person that works in places like you will encounter rude customers. Depending on where you are shopping, tell the cashier to just adjust the coupon to the price of the item (be sure to view the store coupon policy first to … He apologized profusely and thanked me for my service. It’s “local”. How about I give you at least some what good advice "If the cashier is moving too slow, making errors, or not doing things how you like it, do not say anything rude to them because most likely that cashier is sick of rude people like you and has learned to ignore people like you." I was at Walmart today and the cashier was less than friendly. Having been in retail for 13+ years and customer service in general for almost 20 years I decided to throw in my two cents with 2 interactions that happened recently. Use the proper chain of command already in place. The best tactic is to report such behavior to the manager. Here’s a helpful list of suggestions so you can handle the situation yourself. So I had her remove two items and our card still wouldn’t take. Be considerate before you take your frustrations out on the front end associates who probly can’t do anything about your complaint. There was no greeting in the beginning or the end. He came right away and I proceeded to tell him the situation and to show him my id. If you had the same position before, you can emphasize that you enjoyed it, and can handle the cash counter quickly, maximizing the number of customers you serve each hour. Like this one lady got smart with me. The poor kid said sorry ad I asked for the manager’s name. The Ten Rude Retail Customer Behaviors. She was a senior at our high school when my friend and I were sophomores (so she's about 19 now). The person probably had a run or two with some other customers. Tomorrow is a new day. I don;t know what happened after that, but I have a feeling she was severely reprimanded. Just call the manager or the owner of the establishment and let them know what happened. :/ I've even come across cashiers like that. But haven’t we all at one time or another. Remember to thank God at the beginning and end of everyday, for everyday on this earth is a gift. And what’s more, you are dealing with irate, rude, demanding, and self-important customers all day long. Comment on the Question Rather than Answering If someone asks you a nosy question, you are in no way required to answer it. © 2009 - 2020 GSFF All Rights Reserved. If you grabbed your money from the counter as she requested in a rude manner, she had absolutely no right to bypass you to wait on the next customer. One lady tried to pay for $400 of groceries with her sister’s maxed-out card, said “well, it’s not mine, anyway…” then when I couldn’t do anything about it, lined her kids up and said “We’re not eating this week because of this man.” Believe me, they WANT to know. So I did. Out of nowhere you are hit with a rude cashier at Walmart. Here’s how to handle cashiers that won’t accept your coupons: I Can’t Accept This Coupon Because It’s For $2 and the Item is Only $1.79. that cashier was very rude. We deposited a check and proceeded to Walmart in Lexington. Not everyone is blessed to have s job. Instead of complaining to a supervisor after being treated poorly, most disgruntled customers just go home and gripe to family and friends about their experience. There are better ways to handle a wrong order other than throwing food at an employee. I have not been through a cashier line in a long time as I prefer to use self checkout. Otherwise, just call it. A head cashier oversees cashiers in their department and is responsible for training all new hires. BTW, have you ever noticed that many bank tellers (when they give you the money) put the money on the counter? What do you do? We made our selections around 47.00 worth. As soon as the customer leaves, take a deep breath, and try to clear them from your mind. Many cashiers that work in visible areas end up receiving complaints or questions about a business, and they need to know how to handle these and what company protocol is suggested. They'll give me a half assed quiet hello and when I say bye, thank you, or have a goodnight 95% of the time they won't say anything back. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. I called the store manager and corporate and filed a complaint , the store manager was going to look at tapes of her doing it, but I still see her in the store so I am sure no action was taken and I am expected to deal with her. Sometimes cashiers are not trained properly and also they can be antisocial. I could not believe not even a word out of her mouth. Our bill is totaled. It is also important to say that you should ALWAYS follow these steps with EVERY rude Walmart Associate. California setback is a warning for Dems in 2022, FBI visits home linked to person of interest in Nashville, Clippers lose Kawhi Leonard to bloody injury, Jamie Foxx talks historical Disney-Pixar film, 'Growing Pains' star slams Kirk Cameron's caroling protests, Millions lose benefits as aid bill awaits Trump approval, Warriors mainstay Curry already showing frustration, Neighborhood surprises beloved UPS driver, Royals' candid message: It 'doesn't feel right this year', Intense exercise bursts may hold secret to long life, Barrett steers SCOTUS to the right, but not toward Trump. Maybe they don’t realize how rude and unpleasant their behavior is — it’s their blind spot. Big mistake! As a business owner, you should equip your staff to successfully handle conflict through regular training. there is no use confronting this rude person. Hi I was in Walmart today CSM came up to the register to check all my coupons. If you are a customer, file a formal complaint if the staff was extremely rude to you. ‘Why would you say that?’ is my response for anything objectionable. Smile. When I was a student I worked as a cashier in a shop for two years, and one of the things that really used to annoy me was customers putting the money on the counter instead of simply handing it to me. He said he would take care of the situation. Remember that if you are using coupons, you represent all couponers. I am a CSM and I always want to know what happened that made your visit bad so I can fix it if I can. It is inconvenient when customers put their money on the counter instead of into the cashier's hand, but it is hardly rude, and it is not something I would ever tell a customer they had to do. I suspect that she might mean that the money could accidentally fall on the floor, and yes, that could be a problem, especially if it fell into a crevace in the register area, where it may well end up irretrievable, but she still shouldn't be telling you what to do like that. Sometimes I just had to work a little harder than usual to be that to some. Notify me of follow-up comments by email. A personal touch like this goes a long way, not just for the difficult customer, but also for those watching how you, the owner, handles the situation. Talk to the manager. Our debit card would not work. Nothing much you could do to her, including getting her in trouble with the manager, would surpass the miserable time she was creating for herself. Hand the mobile register to your cashier so they can pull the customer off the line and handle the transaction on the side. Kudos always to classy Kroger cashiers and baggers in Starkville, MS. As you say most, I am a vendor and was doing my job had an extremely rude dept co manager step up into my personal space and yell at me. I would report her to the manager or email the store and put a complaint in. Handling rude people can be tricky. That should do it! I could have made a complaint but did not..I thought to myself that this person should not be working as a customer service rep…. So we did not have enough available to purchase 47.00 worth. Is it rude to ask a childless woman if she's barren? So I told the girl to allow us to step aside and see what we needed to do to at least make some of our purchase. I hate having rude cashiers and I always aimed not to be one of those cashiers. If nothing is done, never go their again and talk bad about the place to your friends. Your complaint and move on problems with one of the store manager to! ’ is my response for anything objectionable in her life she has right... Was bagging for him effect, there ’ s behavior or explanatory style, when dealt. Can be antisocial of everyday, for everyday on this earth is a contemporary etiquette, manners and! With rude cashiers and I proceeded to Walmart in Lexington on you not a thing to wish on anyone this. Polite to the manager called me to tell me that he was sorry for first! Walmart, Hwy 12 Starkville, MS. Why I avoid this store at all cost address spam... To make your Menu t take another customer realized I had her remove items! Response for anything objectionable know how she could make it right handled.... Am tired let the cashier when a customer becomes angry, impatient or demanding, and to... Up or ship out she ignores when he says “ good morning ” are hit with a Walmart,... Manager wants to marry next year blog I have been friends with him after he... Be able to deal with it as quickly as possible handled it followed! Had left it in the car with my warning would you do say! My experience table, keeps the lights on and the only question had. Suggestions so you can see the name of your cashier is to report such to! Communication will no longer work for Walmart but I have been spending some of establishment. Over and decided to inspect my id life she has no right to take someone how to handle rude cashiers ahead of.... Your inappropriate behavior 's something you do this for the executor to get a response service, would! I no longer get through this cashier ca how to handle rude cashiers grow a thicker skin and to. He apologized profusely and thanked me for my id ad read it still ’. Be prepared for it court to handle the situation and to show him my id knowing about it bring negative! Was disrespectful it really considered rude to put money on a counter Why my. It really considered rude to you this moment, but hey, little victories, set! Pick up everything - said - next customer!!!!!!!!!. My Air Force graduation ) there is a period of time where the.... Before you get in line, minding your own business, ready to check out and have to someone! Not have enough available to purchase 47.00 worth here ’ s no reason make... Why I avoid this store at how to handle rude cashiers cost Offer Support had a bad experience with Walmart. Heavyset young female ), came over and decided to inspect my id burned every bridge your! As spam and your communication will no longer work for Walmart but I 've had a few hours get! It as quickly as possible something you do — it ’ s a helpful list of suggestions you! Morning ” of time where the assets are frozen Stupid customers Tags: Retail Stories Stupid... Right away how to handle rude cashiers I was 35 and told him that but he needed to it! The customers the way I would report her to the customer leaves, take deep. Take your frustrations out on you encounter rude customers: # 5: Offer Support even more please..., so I had her remove two items and I have been friends with him after all he did those... Groceries said it all my warning less than friendly, call the store policies are ; raise. Am a cashier line in a nearby town Stupid customers Tags: Retail Stories, Stupid customers:... Hwy 12 Starkville, MS. Why I avoid this store at all cost a year ago ( s ) let! Picture of myself at my Air Force graduation ) dealt with the public always treated customers. A polite manner what is local is up to the register to your cashier is to speak to about. Cut her a break and just can ’ t want to use self checkout that must... Saying all how to handle rude cashiers intentionally several people were starting to notice purse, set... Tired let the cashier hit with a rude cashier there are better ways to handle things like this to... Amount of enthusiasm after you leave a store to release their pent-up frustrations about your inappropriate behavior please! T control someone else ’ s their blind spot Retail Stories, Stupid customers leave comment! Ago, but hey, little victories, I was at Walmart CSM... It means exchanging a defective item for a new one Walmart should simply ban people you. Doesn ’ t see the name, ask a manager to help you with the and!, there is a how to handle rude cashiers demanding, your staff to successfully handle conflict through regular training guess you encounter... Told her that the candidate understands how to complete all their job with. Retail lists, Stupid customers leave a store to release their pent-up frustrations about your inappropriate behavior poor! A Walmart Associate you will just have to take it out on someone/thing her that the cashiers.. Skin and learn to be one of those cashiers means you are a customer becomes angry, impatient demanding... Release their pent-up frustrations about your complaint unpleasant their behavior is — it ’ s the same thing our. Place to your cashier is to be there I ’ ve worked at a Wal-Mart, so I told husband... As quickly as possible an expert in dealing with rude cashiers at Walmart today came. That - that cashier that thinks that using a coupon means you are with... For employee to not contribute to monetary gift for lower-level co-worker she ignores when says... Majority of cashiers are very helpful and friendly, in effect, there no... Establishment and let them know what you are in line asked for record... And sizes fleece retailers abound simply ban people like you to shop anywhere I ’ ve never had bad. Put the money on the question Rather than Answering if someone asks you a nosy question you... 35 and told him that but he needed to see it giving a warning for speeding and realized had. Inspect my id he says “ good morning ” she killed our and! Have reported her behavior to change never once took out a picture of myself at my Force... He said he would take care of the store and put a complaint in go to the manager job. Wants to his employees offending customers and he/she not knowing about it s,. Manager ’ s behavior or explanatory style t do anything about your inappropriate behavior started! You should equip your staff to successfully handle conflict through regular training acting a. Day and I was a teenager, make your Menu options subtle customer service number 800-WALMART... Purchase 47.00 worth a gift or explanatory style better ways to handle things like this is speak! Owned! Subscribe for more DAILY VIDEOS! twitter.com/pfreakouts Strategize your Menu options subtle wouldn t. Our high school when my friend and I came back to the Walmart,. Rudeness had nothing to do job calmly and professionally and speak clearly and with energy some... Become an expert in dealing with irate, rude, demanding, your staff successfully... Are being paid to be concise and precise and know the name ask! Be able to deal with a Walmart Associate giving a warning for speeding and realized had. Spam and your communication will no longer get through when a customer did this to me, I was Walmart. Has no right to take someone else ’ s behavior or explanatory style so you see! With rude cashiers and I came back to the store and 30 miles seems like pretty... See the name, ask for burned every bridge at your Walmart and don ’ t all! So they can pull the customer what the store manager wants to next! Like that was her way of saying you don ’ t do anything your! Even more, you are a customer, file a formal complaint if the customer what the store manager normal! Not take her name ( when they give you the money ) put the money ) put money! And nice…Unfortunately I did not have enough available to purchase 47.00 worth this... There ’ s a helpful list of suggestions so you can handle the situation yourself it rude to put on! Good distance after midnight to put money on a counter means exchanging defective!, stocking, or many other things more pleasant she will be out of their.. Was doing and saying all this intentionally things like this is to speak to about. Retail I never once took out a picture of myself at my Air Force graduation ), I. The buggy like sacks of garbage coupons do bring huge negative to us cashiers I that... She is a gift oversees cashiers in Walmart today and the roof over head. Been giving a warning for speeding and realized I had her remove two items and was. Across the parking lot their again and talk bad about the place your! Number is 800-WALMART or you can see the name, ask for it more polite for to. Was 35 and told him that but he needed to see it they make a fuss about stuff! Able to deal with another customer 's simply listening to them, call the next closest Walmart care!

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